E-government is extending access to public services for citizens in India, Indonesia, Singapore, the UK and South Africa.
Mobile units provide Internet access, e-mail and computer training to rural citizens in Costa Rica.
Singapore provides 150 public services from one portal.
Gauteng Online aims to provide e-mail, Internet and an education portal to all schools in Gauteng by 2004!
Participants should have a sound working knowledge of business processes in their area of speciality. A user knowledge and practice of Information Technology is desirable.
e-Government 2003 is a block release course divided into three modules, each running for one week per month, as follows:
Facilitated professional presentations and interactive and participatory learning processes and approaches will be used in course delivery. The facilitators are drawn from amongst academics, professionals and practitioners so as to provide a suitable blend of theory and practice. Teaching/learning tools include a combination of cases, classroom exercises, group projects and individual projects, course readings, individual and group presentations. This approach enables participants to learn not only from the facilitators but also from their own experience and that of their colleagues. This approach draws leaning experiences from the real life challenges to which both the facilitators and participants have been exposed and how the application of ICTs can address these challenges.
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Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Monday
08h30 – 13h00
(Interactive lecture)
|
To explore and define electronic government in its various forms and to unpack the essential building blocks for e-government
To explore relevant examples and case studies of electronic government in the world and in South Africa
|
To develop an understanding of how public service delivery can be supported by electronic technololgies
To develop an understanding of how service delivery changes when information and communication technologies are introduced
To develop an understanding of the organisational and management challenge that arise when going the e-government route
To understand the various elements necessary to put together an e-government framework for services |
Exploration and definition with relevant examples and case studies of electronic government at national, provincial and local level in South Africa and abroad
Examine the concepts of electronic government and electronic governance
Brief interactive presentations on the elements of e-government including customer service, information management, knowledge management, transactions management, financial and risk management, technology management, people management, business strategy and change management |
The participant should be able to:
Independently apply the concepts of electronic government services to their own delivery department
Understand the variety of features that make up the building blocks of a successful electronic government venture |
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Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Monday
14h00 – 17h00
(Interactive lecture)
|
To understand the concepts of Knowledge Management and related methodologies and strategies
To build the relevant knowledge of methodologies for adding value to information
|
Concept and definition of KM
Explore the practical meaning of the concept and its implications for designing an e-commerce or e-government solution
To identify and discuss various methodologies and strategies for KM
To consider policy implications relevant to current practice
To develop and integrate the concepts ERP, ERM, performance based management, as underlying cogs of e-commerce and e-government
To emphasise the critical need for knowledge management and its relevance for developing an e-commerce strategy and implementation
|
Discussion of the ERP/ERM link to KM and e-commerce
Explore and debate the current thinking around Knowledge Management, and the underlying technical support infrastructure of KM
Explore current methodologies and strategies for KM
The link between Information Management, Knowledge Management and e-commerce and e-government applications will be discussed |
The participant should be able to
Understand and the concept of Knowledge Management and its application for implementing e-commerce solutions
Participate in the policy debates around KM with particular reference to current private and public sector practice
Consider and discuss the inter-linkages between Information and Knowledge Management and e-commerce applications
Understand Knowledge Management best practice in relation to opportunities for implementation in government |
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Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Tuesday
08h30 – 13h00
(Interactive lecture)
|
To understand Information & Communication Technology (ICT) concepts and definitions |
To explore the use of best practice technologies which are essential in supporting a e-commerce business solution
To focus on World Class technology solutions for delivering e-government applications
To ensure that participants understand the application of best practice technologies and support tools when developing E-solutions for business and government applications
To ensure that students understand the fundamentals of the Internet |
Networking essentials and protocols
General IT concepts in use for government
Systems development concepts and definitions
Telecommunication concepts
Application concepts and classifications eg client server, web-based solutions
Systems design and architecture
Information and data architecture models eg ERP, ERM
New types of technology for e-commerce and e-government such as smart cards, digital storage devices, web appliances
Application and solutions development cycles
Digital ID's
End user needs
|
The participant should be able to
Grasp and understand current technologies and concepts and the application thereof in providing a foundation technology infrastructure for enabling e-commerce and e-government
Understand the varying roles of these technologies in developing, procuring, commissioning, and implementing e-commerce solutions for government and development environments
Critical concepts to be understood include LANs, WANs, SANs, Systems cycles, Client Server, ERP, ERM, EIS, MIS, DSS, Internet, Intranets, Extranets, Standards, Security, The IP world, SDLC, RAD, CASE, technology architectures, data architectures, communication architectures |
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Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Tuesday
14h00 – 17h00
(Facilitated computer lab session)
|
To demonstrate how to develop simple web-based documents, search for information and review "model" e-commerce applications
|
To demonstrate the ease of use of technologies in creating Internet-ready information
To understand the Internet in operation and review examples of best practice e-commerce applications |
An experiment in designing a web page using MS Word & MS Front Page as tools, and developing an information base will be conducted
Participants will be taught to download multiple search and retrieve engines
Participants will "surf the www" for interesting e-commerce applications on both local and international sites eg
The Finance Sector
The Retail Sector
The Technology Sector
The Public Sector |
Participants should be able to
Translate a word document into a web page
Know how to store information on a computing device
Utilise the Internet as an information and knowledge warehouse
Utilise the Internet as a business tool for providing services delivery
Understand how business works on the Internet |
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Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Wednesday
08h30 – 13h00
(Interactive lecture)
|
To understand the use of multiple technologies to create e-commerce or e-government platforms
To consider the Internet as the new driver of infrastructure and information
To discuss the application of Intranet and Extranet technologies and their future use |
To explore and develop and understanding of the interrelationship between different technologies
To uncover the convergence between
Telecommunications
Broadcasting
Data and Information Services
Multimedia Applications
Information and Communication Technologies
To consider
Policy convergence
Content Convergence
To develop an understanding of the advantages of mobile-commerce (m-commerce) |
The common denominators of each of the technology sectors are considered and evaluated in terms of convergence
The sectors are linked and the current and future explored in terms of convergence and implications for business practice and government service delivery
The policy aspect of convergence is explored in relation to
Technical Convergence
Economic Convergence
The Future of Technology and policy implications for the public and developmental sector
The 3D Web |
The participant should be able to
fully grasp the concept of convergence of technology
Understand the application of convergence in technology to government and the private sector in maintaining a competitive edge and improving service delivery
Have a baseline knowledge of how the different types of converged technologies will drive variant forms of e-commerce and e-government eg
UMTS
GPRS
WAP
Broadband |
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Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Wednesday
14h00 – 17h00
(Interactive lecture)
|
To understand concepts of Customer Service and Customer Relationship Management, its process and activities for supporting e-commerce and e-government |
To define the concepts Customer Service and Customer Relationship Management
To outline the differing approaches to the concept such as Call Centres, Contact Centres, Interaction Centres, Virtual Call Centres, and Service Centres
To differentiate between CRM and customer service models such as help desks
To outline methodologies and best practice within the CRM framework
To highlight the inter-linkages between CRM, KM and e-commerce. |
Definition of concepts
Key questions for customer service
The life cycle stages of the CRM model
The CRM concept outlined in view of service management, problem and resolution management, change management, service level management and configuration management, customer retention
The typical components of CRM defined, discussed and viewed for supporting e-commerce solutions
A brief overview of staffing requirements and skilling for CRM in the public sector |
The participant should be able to
Understand and apply the concepts of customer service and CRM to the business
Conceptualize the development of CRM in his/her work environment
Understand the concepts outlined as key enablers for providing and supporting e-commerce and e-government |
|
Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Thursday
|
To understand the concept Information Management and related methodologies and strategies.
To understand the value of information and to be able to use Information as a resource and an asset
|
To define the concept Information Management
To explore the practical meaning of the concept and its implications for designing an e-commerce or e-government solution
To identify and discuss various methodologies and strategies for IM
To consider policy implications relevant to current practice
To develop and discuss the policy implications for the integration of information management practice
To demonstrate to the participant the critical need for Information Management and its relevance for developing an e-commerce strategy and implementation
|
Definitions – data, information, knowledge – a continuum
Information as a commodity
Information needs in an organisation
Information and good governance
Aligning information needs and strategy to the business strategy – from the local (activity or project level) to the macro (department or provincial) level
Articulating your information needs
Information Management – current thinking and practice, and regulation (privacy issues)
Methodologies and strategies IM in the business and public sectors
Information management as a cornerstone for realizing e-commerce applications |
The participant should be able to
Understand the concept of Information Management and its relevant application for implementing e-solutions
Participate in the policy debates around Information Management, particularly with reference to current legislation
Apply knowledge of Information Management best practice to current programmes in government to create and support an e-nabled public sector
|
|
Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Friday
08h30 – 13h00
(Interactive lecture)
|
To discuss the concept and explore the current thinking around e-commerce
To consider world best practice in the field
To discuss the portal supply chain, and value chain concepts
To discuss a range of possible e-commerce applications |
To understand the following questions: What is e-commerce? What is e-government? What is the theoretical framework that underlies what kind of a business or what aspects of a business are conducive to e-commerce applications
To outline a brief history of the development of the concept over the past two decades from online transactions, Electronic Data Interchange, to current interactive , intuitive, customer supported e-commerce applications
To provide an overview of e-commerce and e-government applications over various types of media eg Internet, Wireless, Broadcast etc
To define and explain different types of portals and services
To consider business solutions to current problems for business and government: Total Cost of Ownership, procurement, real time inventory management, and competition within the context of the Global Economy |
Definitions of e-commerce
Various models of e-commerce, inter alia:
Business to Business
Business to Consumer
Business to Government
Government to Consumer
Government to Government
The paper-less society discussed
Benchmarking best practice principles of e-commerce applications
Applications of the e-business concept and e-business solutions
Discussion of current business problems and potential solutions using e-commerce applications
Portals as Info-mediary, Integration Centers or Hubs
Portals for Product Exchange, Services Exchange |
The participant should be able to
Understand the theory and practice of e-commerce and its appropriate application to a particular set of business conditions
Apply the fundamentals of e-commerce thinking and current practice to his/her own business environment
Have an appreciation of the principles of benchmarking best practice
Have the necessary background knowledge to analyse his/her own business or programme in terms of the application of e-commerce or e-government solutions
Understand the full detail of the business challenges posed by introducing e-commerce or e-government |
|
Week 1 Module 1 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Friday
14h00 – 17h00
(Facilitated practical analysis & conceptual design session)
|
To present a case study and analysis of the conceptual design for an electronic delivery environment for a typical business or government project |
To understand the baseline infrastructure requirements of deploying an e-commerce or e-government solution
To understand convergence of technologies and apply this perspective in considering business solutions and technology infrastructure requirements |
The case will consider a particular public sector department or office and a chosen set of business objectives
Participants will be guided in the design of a conceptual architecture for an e-solution to achieve set business objectives |
The participant should be able to
Apply their knowledge of ICTs to designing a simple e-commerce or e-government concept |
|
Week 2
Module 2 |
Module Aims |
Module Objectives |
Module Contents |
Learning Outcomes |
|
Monday
08h30 – 17h00
(Interactive lecture & syndicate exercises)
|
To provide a framework and tools to put the full picture together – design a strategy for e-commerce and e-government |
To introduce a number of important tools for strategy formulation and successful project implementation
To apply the knowledge gained by participants in the first module in a "test environment" |
Introduction to strategy – introduction to Sun Tzu including the five fundamental factors and the 7 elements for designing a sound strategy
Reviewing the 7 dimensions of an e-commerce strategy
The Seven S Framework
Practical group exercises in strategy design |
The participant should be able to:
Value the importance of strategy to the success of any e-commerce or e-government project
Have a good strategic tool-set to use and to tame the technology push factor
Understand the importance of practical tests and strategy formulation before embarking on an e-commerce or e-government venture |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Tuesday
08h30 – 13h00
(Interactive lecture)
|
To discuss and evaluate different strategies of e-commerce and best practice examples from the perspective of vendors and industry solutions providers |
To allow the participant to map an organizations e-commerce and e-government strategy
To focus on the building blocks for e-commerce
Integrating Information Management, Knowledge management, and CRM into a successful solution
|
Presentation of e-commerce best practices
Evaluate and discuss various methodologies eg digital nervous system, applications development platforms for e-commerce, an e-commerce and e-government framework
Putting together the building blocks for e-government readiness
|
The participant should be able to
Understand the current thinking and methodologies for introducing e-commerce into an organization
Have a sound knowledge of the building blocks and criteria for achieving e-commerce and e-government readiness
Appreciate the inter-linkages between IM, KM, CRM in e-commerce solutions
|
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Tuesday
14h00 – 17h00
(Facilitated library & Internet study session)
|
To review best practice e-commerce applications from the private sector
|
To explore via the Internet current private sector initiatives and practices
To review best practice examples and case studies of various private sector initiatives and draw lessons for future application
To present written case studies from journals of current practice |
The review will include examples from:
The Financial Sector
The Retail Sector
The Travel Sector
The ICT Vendor Sector
The Services Sector |
The participant will gain a broad perspective of e-commerce best practice and private sector applications |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Wednesday
08h30 – 13h00
(Interactive lecture)
|
To discuss the legal and regulatory environment with regard to e-commerce and portal trading
To consider appropriate ways to overcome hurdles presented by policy and legislation
To consider appropriate ways to overcome the limitations of government resource deficits |
To understand the policy and legal framework within which e-government will be introduced
To consider the potential for interlinkages between the three spheres of government for building e-government, and the efficiencies to be gained
To explore options for overcoming the limitations of human resources and finances |
White Paper on Public Service Delivery, Public Finance Management Act, Framework for Public-Private Partnerships, Cross Border Legal Issues
Short briefs on business process re-engineering; human resource management and human resource development issues, shared service centres, public-private partnerships
Privacy and informaton sharing
Cost to Country and Benefits
Copyright Online |
The participant will be
Aware of the current legal and regulatory issues impacting on the introduction of e-government
Aware of various alternatives for building and financing e-solutions |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Wednesday
14h00 – 17h00
(Interactive lecture & facilitated Internet study session)
|
To review best practice case studies of current e-government initiatives
|
To review interesting case studies of existing and proposed e-government solutions via the Internet and various journals |
Examples of e-government from Malaysia, Singapore, Canada, the US, India and South Africa
The role of the Department of Communications and GCIS |
The participant will be aware of current projects, developments both in the developing and developed country environments
The participant will be aware of current projects in the SA government |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Thursday
08h30 – 17h00
(Interactive lecture)
|
To discuss new paradigms for service delivery - reinventing government using ICTs |
To provide service delivery models for e-solutions for national government, provincial government and local Government
To consider integrated services delivery via the three spheres of governance
To understand the utilisation of web-based GIS applications – business geographics and social geographics to provide solutions
To gain an understanding of Government to Citizen, Government to Government, Government to Business applications |
One Stop Non-Stop Shops
Multi Purpose Community Centers
E-government information access and Government Online (census, e-voting, etc)
Concept examples of e-government service delivery applications for national departments, provincial departments and local government in various fields including
Healthcare
Education
Welfare
Home Affairs
Transport
Safety & Security
Justice
Emergency Services |
The participant will
Have a grasp of new paradigms for service delivery for the various spheres of government
Understand the utilisation of GIS tools and techniques for building e-commerce and e-government |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Friday
08h30 – 13h00
(Interactive lecture)
|
To develop lateral thinking on the accounting, auditing and risks of introducing e-government applications and solutions.
|
To introduce the concepts of risk and reward
To explore risk assessment of e-solutions, and obstacles for business and government
To present PPP models from a finance and audit perspective
Financial implications of e-government
Risk implications of e-government
To consider the implications for black economic empowerment |
Sharing Returns vs Sharing Costs vs Sharing Risks
Audit and controls for e-commerce business solutions
Risk assessment and risk management
The finance and audit perspective of introducing e-government
Financing and procurement of e-solutions through innovative financing models
Funding approaches such as pay per transaction costing
How to finance differently, eg turnkey and co-financing models |
The student should be able to
Grasp the issues of introducing e-government solutions from a finance, audit and treasury perspective
Have insight into alternative financing models for e-government and public-private partnerships |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Friday
14h00 – 17h00
(Interactive lecture & class exercise)
|
To discuss change management, change mastery, leadership and state of readiness of organisations |
To understand change management and leadership as the fundamental tools for implementing your e-commerce or e-government strategy
To assess the readiness of your organisation, department, programme for change |
Presentation of change management flow diagram
Presentation on change management and leadership
Participants will work through a readiness checklist |
The participant will
Have knowledge and insight into the fundamentals of change management
Understand the leadership challenges and approaches relevant to building e-business
Conduct a readiness appraisal on his/her own organisation, department or programme |
|
Week 2 Module 2 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Saturday
09h00 – 12h00
(Interactive lecture)
|
To review South African developments on e-commerce and e-government |
To discuss and evaluate the Green Paper on E-Commerce and the White Paper process currently underway in SA
|
Presentation and discussion on the Green Paper on E-Commerce |
The participant will
Have knowledge of the process of policy formulation and proposed content of South African policy on E-Commerce
Be able to participate in and contribute to the policy formulation exercise |
|
Saturday
12h00 – 13h00
|
To prepare for a syndicate assignment on e-commerce or e-government |
Each syndicate to prepare a proposal for an e-government solutions for a nominated department or programme (25 to 30 page proposal) |
Practical guidelines to develop a business specification, design proposal and mandate with project plan and costing model
A template(s) for the proposal will be provided to syndicates by the facilitator |
The participant will
Be prepared to undertake the assignment
Be ready to test his/her knowledge and grasp of the fundamentals of e-commerce and e-government |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Monday
08h30 – 15h00
(Interactive lecture)
|
To understand new paradigms for e-solutions in government - the change management issues to be considered
|
To explore change management
Change the culture, create the climate
E-literacy for all
Electronic Service Delivery (ESD)
Building an environment for online business
the Online Marketplace, Government Online
the paradigm shift from product to customer
a look at
New markets
New Providers
New Services
New approaches to
Training
Marketing |
To discuss and provide insight on change management thinking with particular reference to e-government
Focus on developing content and tailoring information for customized solutions
Developing new thinking for personalized services to the citizen
New paradigms in services provision
Buying Cycles
Selling Cycles
Service Delivery Cycles
Electronic catalogues |
The participant will
Understand ways to enable government service delivery and provide information
Understand the particular change management issues and cycles of the new information paradigm |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Monday
15h00 – 17h00
(Presentation)
|
To provide an overview of E-commerce solutions available in the marketplace |
To develop and orientate the participant to current thinking and practice from a software solutions provider perspective |
Presentation |
The participant will have a background knowledge of what software is available on the South African market for application to e-commerce and e-government |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Tuesday
08h30 – 15h00
(Interactive lecture)
|
To understand the security issues for e-commerce
To discuss securing Infrastructure, Applications and Information
|
To consider means to secure the network
VPN
VLAN
IPSEC
To review current debates and practice on encryption technologies
To review and understand ICT security applications, the loopholes and the prevention measures
Securing the application
Securing the business process
Securing the Information
To develop an overview of current government security policies for ICTs and e-government |
Encryption Technologies
Cryptopography
Public key infrastructure
Policies and debates on ICT infrastructure security
Ensuring global security
Transactions and Security
Secure Payments
Securing ICT infrastructure and applications
Creating VPN's – Step by Step
Security Policies in South Africa – an overview |
The participant will understand the critical nature of security in the e-government environment |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Tuesday
15h00 – 17h00
(Presentation)
|
To provide an overview of e-commerce solutions available in the marketplace |
To develop and orientate the participant to current thinking and practice from a network and infrastructure solutions provider perspective |
Presentation |
The participant will have a background knowledge of what network infrastructure options are available on the South African market for application to e-commerce and e-government |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Wednesday
08h30 – 15h00
(Interactive lecture)
|
To look at the technologies underlying e-commerce and e-government applications - what they are and what they can do |
To develop a conceptual framework for Enterprise Application Integration
To provide a technical overview of how different applications work and the implications for e-business
|
Java, Active X, EDI, XML, Intelligent tagging, Defining XML, and its translation
XML communications
XML Formats vs EDI Formats
ERP systems and solutions overview eg SAP, Softworx, |
The participant will
Understand the Enterprise as an e-business community
Understand business rules, processes and support for e-commerce and e-government applications
Understand open standards computing and access to gateways
Understand processing e-commerce transactions
|
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Wednesday
15h00 – 17h00
(Presentation)
|
To provide an overview of e-commerce solutions available in the marketplace |
To develop and orientate the participant to current thinking and practice from a consulting solutions provider and infrastructure solutions provider perspective |
Presentation |
The participant will have a background knowledge of what consulting services are available on the South African market for application to e-commerce and e-government |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Thursday
08h30 – 15h00
(Interactive lecture)
|
Choosing the right Solution? E-government applications -from using legacy systems to innovation in technology use - what options are there for government today ?
|
To develop an overview of sourcing the right product and or solution
To provide insight into choosing the right partner and matching the solution
To understand and consider appropriate infrastructure support systems for an e-government or e-business solutions
Benchmarking and Quality Assurance processes for ensuring success |
To contrast the value offered and the choices between a Partner or a Solutions Provider
ISP's, ASP's, VAN's
E-commerce, e-government projects
Prototyping
Costing |
The participant will
Grasp the current practice and opportunities for:
Building platforms
Web Portals and Electronic Business Switching
Understand the various options between In-source / Outsource/ Co-source / ASP's / ISPs |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Thursday
15h00 – 17h00
(Presentation)
|
To provide an overview of e-commerce solutions available in the marketplace |
To develop and orientate the student to current thinking and practice from an e-solutions provider and infrastructure solutions provider perspective |
Presentation |
The participant will have a background knowledge of what e-solutions services are available on the South African market for application to e-commerce and e-government |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Friday
08h30 – 17h00
(Interactive lecture & syndicate project)
|
An overview of Business analysis techniques and methodology
E-commerce and e-government procurement |
To provide participants with some basic tools to understand business information systems analysis
A practical hands on exercise by syndicates in developing an e-procurement system
Develop a critical insight into e-commerce and e-government procurement arrangements
|
Exploration of business analysis as a technique
A step by step guide to conceptualizing, designing, and costing a procurement project in government |
The participants to practically demonstrate the ability to design a project, enabling the formulation of a tender or internal development of a solution by a government department |
|
Week 3 Module 3 |
Module
Aims |
Module
Objectives |
Module
Contents |
Learning Outcomes |
|
Saturday
09h00 – 13h00
Panel of lecturers
|
Syndicate Assignments presented and examined |
To test the knowledge gained by course participants |
Group presentations, evaluation and feedback |
The participant will have conducted a self-assessment on knowledge gained and be evaluated by a panel of examiners |
All modules will be conducted at the LINK Centre, Graduate School of Public and Development Management, St David's Place. Parktown, Johannesburg.
To register for the course, simply download and print the registration form provided. Then fill in the form in full, and fax it back to the LINK Centre on + 27 + 11 + 717-3910. Please ensure that the original is subsequently handed in on the first day of the first module.
